Unthread MCP connector
The Unthread connector brings your Unthread conversations, customers, accounts and approval requests to Claude, ChatGPT, Cursor, Microsoft Copilot and other AI clients, so each person can read, update and create them inside their own Unthread access, with every action logged.
- Connects with an API key
- Free 14-day trial
- No credit card
Claude
Elaichi connected
Summarize open Unthread conversations for the Acme account this week.
Working in Unthread with Elaichi
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Get single Unthread account by ID
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Governance
/
Audit log
Last 24 hours
Claude · 9:41 AM
Done
Claude · 9:41 AM
Done
Claude · 9:41 AM
Done
ChatGPT · 9:38 AM
Done
Cursor · 9:35 AM
Done
How to connect Unthread to Claude, ChatGPT, Cursor or Microsoft Copilot
Step by step, for each AI app
Unthread MCP connector for Claude
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1
Open Customize, then Connectors.
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2
Press Add.
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3
Name it, paste the MCP server URL, then Continue.
https://api.elaichi.ai/mcp -
4
Sign in and approve.
On Team and Enterprise, an Owner adds it once. Everyone else turns it on for themselves.
Unthread MCP connector for Claude Code
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1
In a terminal, run
claude mcp addwith the endpoint.https://api.elaichi.ai/mcp -
2
Start Claude Code and run
/mcp. -
3
Pick elaichi, then sign in and approve in the browser.
Terminal
$ claude mcp add --transport http elaichi --scope user https://api.elaichi.ai/mcp
Use --scope project instead to share it with the repository through .mcp.json.
Unthread MCP connector for ChatGPT
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1
Open Plugins, then press the + button.
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2
Name it and paste the endpoint into Server URL.
https://api.elaichi.ai/mcp -
3
Leave Authentication on OAuth, then tick the risk acknowledgement.
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4
Press Create, then sign in and approve.
Works on the web. The plugin directory lives at chatgpt.com/plugins.
Unthread MCP connector for Cursor
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1
Open
~/.cursor/mcp.json. -
2
Add the endpoint under
mcpServers.https://api.elaichi.ai/mcp -
3
Reload Cursor, then sign in and approve.
~/.cursor/mcp.json
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
Set up per machine, so repeat it on each computer you work from.
Unthread MCP connector for Microsoft Copilot
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1
In Copilot Studio, open your agent, then Tools, Add a tool, New tool and Model Context Protocol.
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2
Paste the endpoint into Server URL, choose OAuth 2.0, then Dynamic discovery, and press Create.
https://api.elaichi.ai/mcp -
3
Create a new connection, sign in and approve, then press Add to agent.
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4
Under Channels, open Teams and Microsoft Copilot and make the agent available in Microsoft Copilot.
- Server URL
- https://api.elaichi.ai/mcp
- Authentication
- OAuth 2.0
- Type
- Dynamic discovery
Microsoft Copilot was called Microsoft 365 Copilot. Keep the tool on end-user credentials, so each person signs in as themselves.
Connect Unthread to any MCP client
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1
Add the endpoint as a remote MCP server.
https://api.elaichi.ai/mcp -
2
Sign in and approve.
{
"mcpServers": {
"elaichi": {
"url": "https://api.elaichi.ai/mcp"
}
}
}
The Elaichi Agent already has these tools, with nothing to set up.
What teams do with Unthread through Elaichi
Ask in plain English. Each person’s AI can do only what they’re allowed to, and every action it takes in Unthread is logged.
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Support
Catch a conversation up after a customer call
Pull up the open Unthread conversation for a customer, add what was agreed on the call, and assign a collaborator to pick up the follow-up.
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Support
Loop the right people into a ticket
Add a product manager as a follower on a Unthread conversation so they see every reply, and remove them once the question is settled.
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Customer success
Keep customer records current
Create a customer when a new company starts writing in, update the record when their contact or plan changes, and list accounts before a renewal check-in.
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Support leadership
Review what is open across the queue
Ask for the Unthread conversations still open this week, grouped by customer, and spot the accounts that have been waiting longest.
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Operations
Raise an approval request from a conversation
When a refund or exception comes up in a Unthread conversation, create an approval request so the decision is recorded and routed rather than lost in a thread.
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Engineering
Hand a bug off without leaving Unthread
Create an external task from a Unthread conversation so the engineering team gets the report in their tracker while the customer thread stays linked to it.
Try asking
- “Summarize open Unthread conversations for the Acme account this week.”
- “Which Unthread approval requests are still waiting on someone?”
- “List Unthread accounts with more than five conversations today.”
What connecting Unthread gets you
6 screens from Elaichi, each doing one job for your Unthread account.
Ask Elaichi to work across your apps.
Summarize open Unthread conversations for the Acme account this week.
Which Unthread approval requests are still waiting on someone?
List Unthread accounts with more than five conversations today.
Also runs in Claude, ChatGPT, Cursor or Microsoft Copilot
The agent
Ask about conversations, get real answers.
Plain language questions run against live Unthread conversations, accounts and approval requests.
ElaichiAI appsClaude
ChatGPT
Cursor
Microsoft Copilot
Copy the endpoint
AI apps
Claude, ChatGPT, Cursor and Microsoft Copilot reach Unthread.
One governed MCP endpoint over OAuth, no SDK and no shared API key.
ElaichiToolsTool catalog
66 Unthread tools ready to call.
Conversations, accounts, automations and collaborator types are covered without custom code.
ElaichiToolboxesToolboxes
Every team gets its own toolbox.
Support, sales and ops each see a curated slice of Unthread tools.
ElaichiConnectionsShared connections
Teammates work without seeing a credential.
Each Unthread connection shows who connected it and which teams and members share it.
ElaichiAudit logAudit log
Every Unthread call is on the record.
When, who, what happened, type and resource for each conversation or account touched.
From answering questions to doing the work
A trigger starts the work, inside the same permissions and the same audit log as everything else. Automations, collections and live dashboards come with the Black plan.
Unthread digest
Run 418 · started 2 minutes ago · on behalf of Emily Carter
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✓
Schedule
Every weekday at 8:00 AM
0.2s -
✓
Fetch conversations
Unthread
1.4s -
✓
Group by owner
Transform
0.1s -
✓
Draft the digest
Agent step
Ran with 4 tools, returned a structured summary
6.2s -
Approve the digest
Needs approval
Assigned to Jake Morgan
Approve Deny -
Post the digest
Unthread
Queued
Automations
A schedule fires, a digest ships.
Unthread conversations are fetched, grouped, drafted by an agent, approved, then posted back.
Unthread health
Refreshed 4 minutes ago · every 15 minutes · from the conversations collection
Conversations
1,284 ↓ 12%
Accounts
96 ↓ 8%
Needs attention
3 ↑ 2
Updated this week
412 ↑ 9%
Conversations created
Last 14 days
By team
Share of activity
Support EMEA 34%
Support US 27%
Customer Success 21%
Engineering Triage 18%
Collections and dashboards
Unthread health arrives before you ask.
Four metrics, 14 days of conversations created, split by team, refreshed on schedule.
For IT and engineering
Elaichi vs Zapier MCP vs Composio for Unthread
All three can connect Unthread to an AI assistant, and all three have admin controls. They differ in where access lives and how you pay.
| What to check | Elaichi | Zapier MCP | Composio |
|---|---|---|---|
| Where the AI connects |
One address for the whole organization.
https://api.elaichi.ai/mcp
|
A server per member, created at sign-in. | An MCP endpoint per team, or an SDK. |
| Control over Unthread tools | Allow or restrict single Unthread tools, per role or user. | App and action restrictions on the account. | Role permissions, down to the action. |
| Record of calls | One audit entry per Unthread call. | A History tab of tool calls. | A log of every tool call. |
| Single sign-on | SAML or OIDC, plus SCIM, on Gold. | SAML on Enterprise. | SAML and OIDC on Enterprise. |
| Price | Free for one person; $15 per user per month on Gold. | 2 tasks per successful call. | Billed per tool call. |
Sources: Zapier MCP docs, security, usage; Composio docs, gateway, enterprise, pricing. Checked September 2026.
Longer take: Zapier MCP alternative and when you don't need an MCP gateway.
Unthread tools for your AI agents
66 tools are ready to call through Elaichi's MCP endpoint the moment you connect Unthread, governed by the same roles, restrictions, and audit log as everything else in Elaichi.
No tools match your search.
Questions, answered
How do I connect Unthread to Claude?
Connect Unthread in Elaichi first, then open Claude, go to Customize, then Connectors, then Add, and paste in https://api.elaichi.ai/mcp. The Unthread step is pasting an API key from your Unthread settings into Elaichi, and that is the whole sign-in. There is no OAuth application to register and no client ID or secret to generate.
Does Unthread work with ChatGPT and Cursor as well as Claude?
Yes. Once Unthread is connected in Elaichi, the same endpoint, https://api.elaichi.ai/mcp, works in Claude, ChatGPT, Cursor, Microsoft Copilot, any other MCP client and the Elaichi Agent. You connect Unthread once and every client uses it.
What can an AI agent actually do with my Unthread data?
It can read and update Unthread conversations, add or remove followers, assign a collaborator, create an external task from a thread, and download a file attached to a conversation. It can also create and update customers and accounts, raise approval requests, and set up or activate automations. Because Unthread has many actions available, short concrete asks such as list open conversations for Acme work better than long sentences.
Does connecting Unthread give the AI everything in my helpdesk?
No. Every call runs as the person who signed in, so the AI sees only the Unthread conversations, customers and accounts that person's own Unthread key already allows. Elaichi can narrow that further with restrictions per role, but it can never widen what Unthread itself grants.
Can I stop an agent from deleting or changing things in Unthread?
Yes. Restrictions in Elaichi work per action, so you can allow reading Unthread conversations while restricting updates to customers or the deletion of accounts entirely. A restricted action still appears in Elaichi's tool search, flagged as restricted, but Claude, ChatGPT or any other client cannot run it, whatever the prompt says.
What happens to a Unthread connection when someone leaves?
Offboarding that person in Elaichi ends their access to Unthread through every AI client at once. A shared Unthread connection keeps working for everyone else on the team. If you want the connector gone altogether, disconnecting Unthread once in Elaichi removes it from Claude, ChatGPT, Cursor, Microsoft Copilot and every other client.
Does the Unthread MCP connector work with Gemini, Codex, Claude Code or other MCP clients?
Yes. Unthread is reached over the same MCP endpoint every client uses, so anything that speaks MCP can call it — Gemini, Codex, Claude Code, Windsurf, Cline, Zed and OpenCode among them — alongside Claude, ChatGPT, Cursor, Microsoft Copilot, and the Elaichi Agent. The tools on offer and the access behind them are identical whichever client asks. Only the setup screen differs.
Is Elaichi an alternative to Zapier MCP for Unthread?
Yes. Both let Claude, ChatGPT or Cursor use Unthread. Zapier MCP fits a team that already automates in Zapier, since each person signs in and acts as themselves in that account. Elaichi fits when IT wants one address for the whole company, per-tool rules by role, and a record of every Unthread call.
How is Elaichi different from Composio for Unthread?
Composio gives AI agents tools and sign-in handling across 1,000+ apps, for developers building agents or people using an assistant, billed per tool call. Elaichi gives a company's own people governed access to Unthread: one address, restrictions per role or user, and $15 per user per month. Both have role permissions and a log of every call.
Put Unthread in front of your team
14 days of Black, no credit card. Connect it once and pick what each team can call.
When the trial ends, nothing is deleted. You move to the free Personal plan, and connections, roles and the audit log stay where they are.
Add one link to your AI app
The same link for everyone on your team.
https://api.elaichi.ai/mcp
- ChatGPT
- Claude
- Cursor
- Microsoft Copilot