Unthread MCP connector

• Create Create a Unthread account Create a new account in Unthread. Returns the created account including id, name, primarySupportAssigneeId, primarySupportAssigneeType, secondarySupportAssigneeId, secondarySupportAssigneeType, emailsAndDomains, slackChannelIds, slackTeamIds, customFields, supportSteps, imageUrl, externalCrmMetadata, createdAt, updatedAt, createdBy, updatedBy, slackChannels, slackTeams, and tags. Required: name.
• Get Get single Unthread account by ID Get a single Unthread account by id. Returns the account including id, name, emailsAndDomains, slackChannelIds, slackTeamIds, customFields, supportSteps, imageUrl, externalCrmMetadata, createdAt, updatedAt, createdBy, updatedBy, slackChannels, slackTeams, and tags. Required: id.
• Update Update a Unthread account by ID Update a Unthread account by id. All fields from the create request schema can be updated. Returns the updated account including id, name, emailsAndDomains, slackChannelIds, slackTeamIds, customFields, supportSteps, imageUrl, externalCrmMetadata, createdAt, updatedAt, createdBy, updatedBy, slackChannels, slackTeams, and tags. Required: id.
• Delete Delete a Unthread account by ID Delete a Unthread account by id. Returns an empty 204 response on success. Required: id.
• List List all Unthread accounts List Unthread accounts following the standard list conventions with select, order, where, and descending filters. Returns each account with id, name, emailsAndDomains, slackChannelIds, slackTeamIds, customFields, supportSteps, imageUrl, externalCrmMetadata, createdAt, updatedAt, createdBy, updatedBy, slackChannels, slackTeams, and tags. Max 100 per page.
• Create Create a Unthread approval request Create an approval request for a conversation in Unthread. Returns the newly created approval request including id, status, conversationId, tenantId, and createdAt. Required: conversation_id. Settable fields: title, assignedToUserId, assignedToGroupId.
• List List all Unthread approval requests List approval requests for a conversation in Unthread. Returns ApprovalRequest objects including status, id, tenantId, assignedToGroupId, assignedToUserId, statusChangedAt, conversationId, title, notes, createdAt, approverUser, and approverGroup. Required: conversation_id.
• Create Create a Unthread automation Create a new automation in Unthread. Returns the created automation object including its id, name, status, trigger, steps, and conditions. Required: name, trigger, steps. Automations are only available if custom actions are enabled for the tenant.
• Create Unthread automations create function Upload shared code library external functions for automations in Unthread. Returns an object with a version number for subsequent activation. Required: code. The projectId query parameter is optional; omit it for tenant-level automations.
• Activate Unthread automations activate function Activate a specific version of a shared code library function for automations in Unthread. Returns the activated function version number. Required: version. The projectId query parameter is optional; omit it for tenant-level automations. Activating a previous version can be used to roll back changes.
• List List all Unthread collaborator types List collaborator types in Unthread following the standard list conventions. Returns: id. Max 100 per page.
• Create Create a Unthread conversation Create a new conversation in Unthread. Behavior varies by type — Slack (channel/DM), triage (internal discussion), or email (email replies). Returns the created conversation including its id, title, initialMessage (ts, text), and tags. Required: type, markdown, status.
• Get Get single Unthread conversation by ID Get a single Unthread conversation by id. Returns the full conversation object including id, status, title, initialMessage, tags, customerId, createdAt, and updatedAt. Required: id.
• Update Update a Unthread conversation by ID Update an Unthread conversation by id. Supports updating status, priority, title, assignedToUserId, customerId, ticketTypeId, ticketTypeFields, metadata, and more. Returns the updated conversation including id, title, initialMessage, and tags. Required: id. Optional query params: mergeTicketTypeFields, useFullContent.
• List List all Unthread conversations List conversations in Unthread using the standard list conventions (select, order, where, descending). Returns an array of conversation records each including id, title, initialMessage (ts, text), and tags. Max 100 per page.
• Download Unthread conversations download file Download the full contents of a file attachment from an Unthread conversation. Returns the raw file content as binary data. Required: conversation_id, file_id.
• Add Unthread conversations add follower Add a follower to an Unthread conversation. Returns: entityId, userId, groupId, id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: conversation_id, entityId, entityType.
• Delete Unthread conversations remove follower Remove a follower from an Unthread conversation by entityId. Returns the updated conversation including its id, title, status, and tags. Required: conversation_id, entityId.
• Assign Unthread conversations assign collaborator Assign a collaborator with a given collaborator type to an Unthread conversation. Returns the updated conversation including id, title, status, collaborators, and tags. Required: conversation_id, collaborator_type_id. The request body requires entityId and entityType (either "user" or "group").
• Create Unthread conversations create external task Create an external task for a conversation in Unthread, sending it to a configured task manager integration such as Linear. Returns the created external task including id, title, description, integrationId, assigneeId, and providerConfig. Required: conversation_id, title, integrationId.
• Create Create a Unthread customer Create a new customer in Unthread. A Slack channel is created automatically if the createChannel flag is set to true. Returns the created customer object including id, name, slackChannelId, createdAt, updatedAt, tags, and projectId. Required: name.
• Get Get single Unthread customer by ID Get a single Unthread customer by id. Returns the full customer object including name, slackChannelId, primarySupportAssigneeId, botHandling, autoresponder, supportSteps, tags, slackChannel, createdAt, updatedAt, and projectId. Required: id.
• Update Update a Unthread customer by ID Update an existing Unthread customer by id. Returns the updated customer object including name, slackChannelId, botHandling, autoresponder, supportSteps, tags, slackChannel, createdAt, updatedAt, and projectId. Required: id.
• Delete Delete a Unthread customer by ID Delete an Unthread customer by id. Returns an empty 204 response on success. Required: id.
• List List all Unthread customers List Unthread customers following the standard list conventions with select, order, where, and descending filter parameters. Returns: id, name, primarySupportAssigneeId, primarySupportAssigneeType, secondarySupportAssigneeId, secondarySupportAssigneeType, replyTimeoutMinutes, defaultTriageChannelId, disableAutomatedTicketing, botHandling, autoresponder, supportSteps, slackTeamId,…
• Search Unthread knowledge base query Query the Unthread knowledge base for articles matching a search string, with optional context parameters to influence results. Returns: id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: query.
• Create Create a Unthread outbound Create an outbound message in Unthread. The outbound is sent immediately unless status is set to "draft". Returns: id, status, deliveryMethod, subject, blocks, recipients, sendAs, runAt, title, content, url, userGroupIds, createdAt, updatedAt.
• Update Update a Unthread outbound by ID Update an outbound message in Unthread by id. Drafts can be sent by updating the status to "scheduled". Returns: id, status, deliveryMethod, subject, blocks, recipients, sendAs, runAt, title, content, url, userGroupIds, createdAt, updatedAt. Required: id.
• List List all Unthread outbounds List all outbound messages in Unthread. Returns: id, status, deliveryMethod, subject, blocks, recipients, sendAs, runAt, title, content, url, userGroupIds, createdAt, updatedAt.
• Get Get single Unthread outbound by ID Get a single outbound message in Unthread by id. Returns: id, status, deliveryMethod, subject, blocks, recipients, sendAs, runAt, title, content, url, userGroupIds, createdAt, updatedAt. Required: id.
• Action Unthread reporting time series Get time-series conversation metrics from Unthread grouped by date and optional dimensions. Returns: data, dates, lookups, id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: startDate, endDate, metric. Timezone defaults to UTC; response and resolution times are in seconds.
• List List all Unthread surveys List surveys in Unthread following the standard list conventions. Returns: id, createdAt, updatedAt. Max 100 per page.
• List Unthread surveys list responses List responses for a specific survey in Unthread following the standard list conventions. Returns: id, createdAt, updatedAt. Required: survey_id. Max 100 per page.
• Get Unthread surveys get analytics Get CSAT analytics for a specific survey in Unthread. Returns: id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: survey_id.
• Update Unthread slack bulk update Update a Slack user group mapping in Unthread by providing the user's email and Slack handle. Returns: email, slackHandle, id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: email, slackHandle.
• Create Create a Unthread tag Create a new tag in Unthread. Returns the created tag object including id, name, description, autoTaggingEnabled, and projectId. Required: name.
• Get Get single Unthread tag by ID Get a single Unthread tag by id. Returns: id, name, description, autoTaggingEnabled, projectId, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: id.
• Update Update a Unthread tag by ID Update an Unthread tag by id. Returns the updated tag including id, name, description, autoTaggingEnabled, and projectId. Required: id.
• Delete Delete a Unthread tag by ID Delete an Unthread tag by id. Returns an empty 204 response on success. Required: id.
• List List all Unthread tags List Unthread tags following the standard list conventions. Returns: id, name, description, autoTaggingEnabled, projectId. Max 100 per page.
• Action Unthread tags link customers Assign a tag to multiple Unthread customers by providing an array of customer IDs. Returns an empty 204 response on success. Required: tag_id, and a request body array of customer IDs.
• Action Unthread tags link conversations Assign a tag to multiple Unthread conversations by providing an array of conversation IDs. Returns an empty 204 response on success. Required: tag_id, and a request body array of conversation IDs.
• Action Unthread tags unlink customers Remove a tag from multiple Unthread customers by providing an array of customer IDs. Returns an empty 204 response on success. Required: tag_id, and a request body array of customer IDs.
• Action Unthread tags unlink conversations Remove a tag from multiple Unthread conversations by providing an array of conversation IDs. Returns an empty 204 response on success. Required: tag_id, and a request body array of conversation IDs.
• Create Create a Unthread ticket type Create a new ticket type in Unthread with custom fields and conditional visibility rules. Returns: id, name, projectId, description, createdAt, updatedAt, fields, title, content, url, status, userGroupIds. Required: name, description.
• Update Update a Unthread ticket type by ID Update a ticket type in Unthread by id, including its name, description, and field definitions. Returns: id, name, projectId, description, createdAt, updatedAt, fields, title, content, url, status, userGroupIds. Required: id.
• Delete Delete a Unthread ticket type by ID Delete a ticket type in Unthread by id. Returns an empty 204 response on success. Required: id.
• List List all Unthread ticket types List ticket types in Unthread using the standard list conventions with select, order, where, and descending parameters. Returns: id, name, projectId, description, createdAt, updatedAt, fields.
• Get Get single Unthread ticket type by ID Get a single ticket type in Unthread by id. Returns: id, name, projectId, description, createdAt, updatedAt, fields, title, content, url, status, userGroupIds. Required: id.
• List List all Unthread users List Unthread users synced from your Slack workspace. Returns: id. Pass includeExternalUsers as true to also return external users. Max 100 per page.
• Get Get single Unthread user by ID Get a single Unthread user by id. Returns: id, name, email, slackId, photo, customFields, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: id.
• Update Update a Unthread user by ID Update an Unthread user by id. Returns the updated user with id, name, email, slackId, photo, and customFields. Required: id.
• List List all Unthread user groups List user groups in Unthread following the standard list conventions with support for select, order, where, and descending parameters. Returns: id. Max 100 per page.
• Get Get single Unthread user group by ID Get a single Unthread user group by id. Returns: id, description, isExternal, filters, projectId, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: id.
• Update Update a Unthread user group by ID Update an Unthread user group by id. Returns the updated user group including id, description, isExternal, filters, and projectId. Required: id.
• Create Create a Unthread webhook subscription Create a webhook subscription in Unthread. Returns: id, url, enabled, title, content, status, userGroupIds, createdAt, updatedAt. Required: url.
• Update Update a Unthread webhook subscription by ID Update a webhook subscription in Unthread by id. Returns: id, url, enabled, title, content, status, userGroupIds, createdAt, updatedAt. Required: id.
• Delete Delete a Unthread webhook subscription by ID Delete a webhook subscription in Unthread by id. Returns an empty 204 response on success.
• List List all Unthread webhook subscriptions List webhook subscriptions in Unthread. Returns: id, url, enabled, title, content, status, userGroupIds, createdAt, updatedAt.
• List List all Unthread conversation messages List messages for a given Unthread conversation. Returns: ts, userId, userTeamId, botId, botName, text, subtype, conversationId, timestamp, threadTs, conversation, user, metadata. Required: conversation_id.
• Create Create a Unthread conversation message Create a new message in an Unthread conversation, posted into the Slack thread. Returns the created message including ts, text, userId, conversationId, timestamp, botName, and metadata. Required: conversation_id. Either body, blocks, or markdown must be provided.
• Create Create a Unthread knowledge base article Create a new knowledge base article in Unthread. Returns: id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: title, content.
• Get Get single Unthread knowledge base article by ID Get a single knowledge base article in Unthread by id. Returns: id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: id.
• Update Update a Unthread knowledge base article by ID Update an existing knowledge base article in Unthread by id. Returns: id, title, content, url, status, userGroupIds, createdAt, updatedAt. Required: id.
• Delete Delete a Unthread knowledge base article by ID Delete a knowledge base article in Unthread by id. Returns an empty 204 response on success. Required: id.
• List List all Unthread knowledge base articles List knowledge base articles in Unthread following standard list conventions with support for field selection, filtering, and sorting. Returns: id, title, content, url, status, userGroupIds, createdAt, updatedAt. Max 100 per page.

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